IBM Hiring Freshers 2015

Company       IBM

Website          www.ibm.com

Eligibility       Bachelor's Degree

Experience    0 - 1 yrs

Location        Gurgaon

Job Role        Technical Support Representative

Company profile:

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Responsibility:

1. You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document

2. Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU

3. Assist in End to End Problem, Change and Incident Management

Candidate Profile:

Skills Required:

1. Should have proven knowledge of Computer systems and functions. e.g. Laptop, Desktop & Printers.

2. Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc

3. Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows.

4. Proven communication Skills to be able to effectively communicate with customers over Phone / email

5. Knowledge on Mail clients like Lotus and MS Outlook

Required:

1. 0 to1 year of relevant work experience

2. Bachelor's Degree

3. Basic knowledge in IT Trouble Shooting

4. English: Fluent